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Privacy & Security at bondu

At bondu, Trust Comes First.

bondu is designed for children and their families and we take our responsibility to protect privacy, safety, and security seriously. This page explains clearly and simply how we think about privacy and security, what data we collect, how we protect it, and the controls available to parents and caregivers.

This page is meant to be human‑readable. For full legal details, please review our Privacy Policy and Terms of Service.

Our Privacy & Safety Principles

We design bondu around the following core principles:

Privacy‑by‑design

We build privacy and security into our product from the start, not as an afterthought.
Data minimization

We only collect data that is necessary to operate and improve bondu.
Parent control

Parents and caregivers remain in control of their child’s experience and data.
Security‑first engineering

We use industry‑standard security practices to protect data across devices, apps, and systems.
Transparency

We aim to be clear about what we do and why.

What We Collect & Why

What Data We Collect

bondu collects limited data to provide its core functionality and support families. We do not sell personal data.

Depending on how you use bondu, this may include:

Information You Provide
  • Account information (such as parent email address)
  • Purchase and subscription information
  • Parent‑submitted information about a child (for personalization, when enabled)
  • Customer support communications
Device & Usage Information
  • Device identifiers and basic diagnostic information
  • Interaction metadata (for example, feature usage and performance)
  • App and firmware version information
Voice & AI Interactions
  • We do not retain any voice recordings and we do not use voice to train models
  • Conversation data is anonymized and processed according to strict security controls

Children’s Privacy

bondu is built specifically for children and families.

  • We follow applicable children’s privacy laws, including COPPA where relevant.
  • Children do not create accounts on their own—accounts are managed by parents or legal guardians.
  • We limit data collection for children to what is necessary to provide the experience.
  • Parents can request access to, correction of, or deletion of their child’s data.

How We Use Data

We use data to:

  • Operate and maintain bondu’s core features
  • Personalize experiences when parents choose to enable personalization
  • Improve product performance, reliability, and safety
  • Provide customer support
  • Meet legal and regulatory obligations

We do not use children’s data for targeted advertising.

Trust & Safety in Every Detail

bondu is a member of the kidSAFE Seal Program. To learn more, click on the seal or go to www.kidsafeseal.com
Dino AI-powered plush toy is a member of the kidSAFE Seal Program. Read more about bondu's Safety Guidelines

How We Protect & Empower Families

How We Protect Your Data

We use multiple layers of technical and organizational safeguards, including:

Technical Safeguards
  • Encryption in transit and at rest
  • Secure cloud infrastructure with restricted access controls
  • Regular vulnerability scanning and penetration testing
  • Secure firmware and software development practices
Organizational Safeguards
  • Access to systems limited to authorized personnel
  • Internal security training and policies
  • Incident response and breach‑response procedures
IoT & Device Security
  • Secure device provisioning and authentication
  • Protection against unauthorized access to devices
  • Monitoring for abnormal behavior or misuse

AI Safety & Responsible Use

bondu uses AI to support creativity, learning, and interaction.

Our approach includes:

  • Clear boundaries on how AI is used in child experiences
  • Safeguards to reduce harmful, inappropriate, or unsafe outputs
  • Human‑designed prompts and controls
  • Ongoing testing and review of AI behavior

AI systems are designed to support, not replace, parental judgment.

Your Choices & Controls

Parents and caregivers have meaningful control over data and settings.

You may:

  • Access and update account information
  • Request deletion of your account or your child’s data
  • Control personalization features
  • Contact us with privacy or security questions

Instructions for exercising these rights are available in our Privacy Policy or by contacting us directly.

Compliance & Standards

bondu aligns its practices with applicable privacy and security laws and frameworks, including:

  • Children’s privacy regulations (such as COPPA)
  • State privacy laws where applicable (such as CCPA/CPRA)
  • Industry best practices for IoT and cloud security

We also work with independent third‑party security and compliance partners to assess and strengthen our security posture.

Vulnerability Reporting

We welcome responsible disclosure from security researchers.

If you believe you have identified a security vulnerability in bondu, please contact us at:

support@bondu.com

Please do not publicly disclose vulnerabilities until we have had an opportunity to investigate and address them.

Last updated: Mar 3, 2026