Refund, Return, Replacement, and Coupon Redemption Policy

We accept returns within 30 days of receiving your item for any reason.

The product must show no signs of wear, damage, alteration, or misuse. Returns are subject to inspection. We reserve the right to deny a refund if the item is not returned in acceptable condition.

To start a return, contact us at dino@magicaltoys.com. Returns sent without prior approval will not be accepted.

Return Policy

General Returns (Within 30 Days)

Eligibility

Returns are accepted within 30 days of delivery for items that meet all of the following conditions:
- Physically Undamaged
- Accompanied by a valid order number

You may return Dino for any reason.

Processing Steps

a. Confirm order number and purchase date
b. Verify item eligibility based on condition and timeframe
c. Issue a return label
d. Inspect returned item upon receipt
e. Process refund to original payment method
f. Confirm refund completion with the customer

Discretion

Customer service management has the final say on refunds or price adjustments. Decisions may vary based on the specific details of each case.

Timeframe

Replacements are typically processed within 1–3 business days after issue verification and approval.

Coupon Redemption Policy

Stacking Restrictions

Customers may not combine multiple coupons on a single order unless the promotion explicitly allows it. 

Price Adjustment After Discounts

Price adjustments are based strictly on the final amount paid after all discounts have been applied.
- Customers may not request additional price reductions using previously applied discounts.
- If a coupon was used, price adjustments may not be applicable.

Return and Replacement Policy

Return Requests (Within 30 Days)

Eligibility

Returns are accepted within 30 days of delivery for products that are:
- Physically Undamaged
- Accompanied by a valid order number

Processing Steps

a. Confirm order and delivery details
b. Evaluate condition eligibility via customer-provided images or physical return
c. Issue a return shipping label
d. Upon receipt and inspection, either:
  - Process a refund (refer to Section 2.1), or
  - Issue a replacement, if requested by the customer

Replacement Requests

Eligibility

Valid reasons for replacement requests include:
- Items received damaged or defective
- Missing items in shipment
- Incorrect items sent

Processing Steps

a. Collect visual or written evidence of the issue
b. Confirm the product falls within the eligible return/replacement window
c. Approve and initiate the shipment of a replacement
d. If applicable, provide a prepaid return label for the incorrect or damaged item

Timeframe

Replacements are typically processed within 1–3 business days after issue verification and approval.

Please contact us at dino@magicaltoys.com with any questions