Each bondu comes with everything you need to start playing right out of the box:
- 12-inch bondu plush
- Charging cable and dock
- Quick Start Guide
- 1 month of bondu+ included FREE — unlocks expanded conversation time, 27 languages, personas, and weekly development insights. (bondu+ is optional after your free month ends.)
If you currently own the beta product (Dino), you are eligible for a free upgrade to Bondu! We’ve sent an email to all Dino families with the steps to get started. If you still need help, just reach out to us at support@bondu.com and we’ll guide you through to make sure a brand new bondu makes its way to you smoothly.
bondu is designed for children ages 4 to 8 when curiosity, imagination, and big feelings are growing fast. Because bondu is powered by AI, it adapts to your child's age and interests, staying relevant and engaging from preschool through early elementary.
No, a subscription is not required. bondu works fully out of the box with daily conversation time, parental controls, and access to chat history.
bondu+ is an optional add-on (free for your first month) that unlocks:
- Expanded daily conversation time
- 27 languages
- Weekly child development insights
- 12-month extended warranty
bondu+ starts at $19.99/month and can be added or canceled anytime.
Yes, bondu uses a stable Wi-Fi connection to chat, play, and learn. Setup takes just a few minutes through the bondu app on your home network.
Traveling? bondu also works with a phone hotspot, so play can come along on road trips and vacations.
bondu is designed with strict, kid-safe guardrails and won't engage with inappropriate topics. If prompted, bondu will gently redirect the conversation back to appropriate topics, and send an alert through the bondu Parent App.
Yes, parents have full control over their child’s personal information and chat history in the bondu app. There you will be able to review, manage, or delete your child’s chats, history and/or personal information at any time with ease.
The privacy and security of you and your child’s information are our top priority. We use industry-standard safeguards such as encryption and secure authentication to protect your account. Access to any personal data is strictly limited to authorized core team members who need it to support your experience.
bondu only listens and responds when it’s turned on and in awake mode, so every interaction is intentional.
- Sleep Mode: After 5 minutes with no activity, bondu goes into sleep mode. Once asleep, bondu can only be reactivated with a wake word.
Auto Shut-Off: After 10 minutes of inactivity, bondu powers down completely. To play again, simply press the button on the base, to turn it back on.
Conversations are never shared or sold. Data is stored securely to ensure bondu is learning and growing alongside your child. Through the app, you can review or delete any data at any time.
Try bondu risk-free for 60 days. If your family doesn't love it, contact us at support@bondu.com and we'll send a prepaid return label, no questions asked. Refunds are processed once your bondu is back with us.
We love hearing from our bondu family and are always available at support@bondu.com.
Currently, we only ship within the United States, but we’re working hard to expand our footprint so bondu can reach friends all around the world.
To make sure bondu is ready to meet their new best friend and jump right into endless adventures, follow these simple steps before it arrives:
- Download the bondu App from the Apple App Store or Google Play.
- Tap “Create new profile.”
- Follow the on-screen prompts to personalize bondu for their first hello!
Once connected, bondu will be ready to play, chat, and start exploring with your child as soon as it’s out of the box.
Yes, families can pay over time with Shop Pay's interest-free installment plans. Split your purchase into 4 payments, or choose monthly options starting at around $27/month. Just select "Pay in installments" at checkout to review the options and pick what works best for your family.
We've heard many concerns about AI safety. Just like yourselves many of us have children and are aware of the recent incidents in the AI space. It is heartbreaking and deeply concerning.
bondu has been built with safety in mind from the beginning. Your child's safety and well-being are our top priority, and we want to reassure you about the safeguards we have in place.
bondu is listed on kidSAFE and is FCC approved. What does this mean? It means we have been thoroughly tested by 3rd parties on the best safety standards you can comply with.
We've designed bondu with strict content filters to prevent engagement with harmful topics. If a child mentions anything related to self-harm, suicide, violence, drugs, alcohol, or other sensitive subjects, bondu will not have a conversation about it. Instead, it gives a gentle, age-appropriate redirect.
Parents are also notified through our Parent App if a concerning topic is mentioned. Within the app, you have full control over settings, can manage which topics are allowed, and can review your child’s chat logs at any time.
We run a public bounty for the community that if you report an inappropriate response then you will be rewarded $500. We've had this program for over a year and no one has been able to make it say anything inappropriate.
Parents also have control to decide what is appropriate or not on the mobile app. You can edit the blocked topics on the mobile app and have full control to adjust bondu however you like.
bondu interacts entirely through voice. It listens and responds verbally. Through our beta program, we learned that children tend to have the best experience when they have stronger verbal communication skills.
A bondu+ plan is not required to use bondu.
All bondu ships with 1 month of bondu+ Subscription for FREE.
With the bondu+ plan you’ll unlock an even richer play experience including:
- Increased conversation time for longer fun & adventures
- 27 supported languages to talk, learn & explore
- Weekly child development insights to support your child’s growth
- A 12-month extended warranty for worry-free play.
bondu+ plan will start at as low as $19.99/month.
We'd love to hear from you
If you have any questions, please fill in this contact form, and our team will reach you back as soon as possible.